CSC T&C Review Jan 2021
Terms & Conditions
The views expressed at the courses are personal to the speakers and are not attributable to CSC TRAINING which accepts no responsibility for them. Delegates are recommended to take specific independent advice. In the case of emergencies, CSC TRAINING reserves the right to replace the advertised speaker with suitable substitutes. We use every endeavour to avoid cancelling or aborting a course at the last minute or on the day. However, if factors beyond our reasonable control make this necessary, we will refund the fees or the appropriate portion thereof. We cannot accept liability for any other costs, expenses or losses of delegates wasted or incurred thereby. Speakers for each individual course are indicated in the respective course content. All courses include Forum Sessions when the speakers will be available to answer questions. CPD certificates are available for all courses. Delegates are advised to bring a copy of the relevant form of contract, where appropriate.
Open (Public) Courses
The CSC TRAINING has a full suite of training courses that are open to be booked by any delegate or delegates. All conditions are to be governed under English Law and are subject to the exclusive jurisdiction of the English Courts.
1 Fees
Fees will vary for a public course generally depending on its length and nature of the course. Please refer to each course individually for prices. All public course fee’s includes full course documentation, CDP Certificate, refreshments on arrival, break time, lunch and afternoon tea if applicable. The fee does not include overnight accommodation and associated food and beverage costs – please refer to our venues page if you require assistance with this. As a result of COVID-19 all courses are currently being held virtually which is subject to change by the CSC TRAINING.
1.1 Bookings and payment
All delegates are required to “pay in full” prior to attending training. Provisional bookings may be made by telephone or website but must be confirmed in writing with the appropriate remittance or, if agreed, appropriate order or written confirmation of payment arrangements (subject to credit approval). Card payments can be made, we accept all major cards.
Joining instructions and VAT receipts will be forwarded to delegates on receipt of payment; if these have not been received within 3 working days before the relevant course, please contact us to ensure your place has been booked, as we cannot be held responsible for non-arrival of registration instructions. For free courses joining instructions will be issued on a case-by-case basis. Please check the specific detail for any free courses to avoid confusion.
1.2 Timing of all courses
Each typical training day is based on:
Registration and refreshments at 9.00 am for a prompt 9.30 am start.
End of training day planned to finish at 5.00pm.
1.3 Cancellation & Refunds
Cancellation, substitutions and/or reschedule requests must be received by email. You are responsible for ensuring that CSC TRAINING receives your written request. The CSC TRAINING will reply with a written acknowledgement within 3 working days. Substitutions of attendee may be made up to 24 hours pre-registration.
Generally, refunds will be made for cancellations received, in writing, at least 10 working days prior to the relevant course date; such cancellations will be subject to a 20% administration charge. No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees. Specific courses may have longer cancellation periods and the delegates are therefore advised to review the specific cancellation periods detailed for each course as these do vary. In the event of any ambiguity or inconsistency between these cancellation terms and specific course cancellation terms the longer cancellation periods and amounts will apply.
Generally, rescheduling is allowed on a one time basis only, if received in writing at least 10 working days prior to the relevant course date with no further rescheduling permitted. If you do not attend a seminar within 12 months from the original seminar, the entire course fee will be forfeited. In line with the above specific courses may have a differing rescheduling policy and the delegates are therefore advised to check the rescheduling policy for the specific course for any deviations. In the event of any ambiguity or inconsistency between these rescheduling terms and specific course rescheduling terms the rescheduling terms of the specific course shall apply.
Please Note: APM courses require a 4-week cancellation period.
Dedicated (In House) Courses
The CSC TRAINING has a number of training courses that are available to employers to be delivered on their own premises to an internal audience or virtually. As a result of COVID-19 all courses are currently being held virtually which is subject to change by the CSC TRAINING.
2 Fees
In house course fees will be quoted on a case by case basis exclusive of VAT. The fee is typically quoted as an “all in” price inclusive of speaker’s costs and expenses and the provision of an electronic copy of the delegate notes along with a hard copy of notes for each paid for delegate. As a result of the COVID-19 Pandemic not hard copy materials will be provided for courses delivered virtually.
It is the responsibility of the client to:-
- Receive and store the couriered notes and make available on the day.
- Supply a Projector, room and refreshments
- Provide lunch for the speaker
The fees quoted are fixed for 12 months from acceptance of this proposal by the Client, thereafter they will be the subject of negotiation between the Client and the Company.
It is assumed that the course content will not be changed to meet changing requirements after the acceptance of a proposal; we reserve the right to add additional costs to meet any changes.
2.1 Timing
Generally The CSC TRAINING can be flexible with regards to course timing and will do our best to tailor the day to match your requirements. A typical day would start at 9.00 or 9.30 and be complete by 17.00 or 17.30 with breaks for coffee, tea and lunch as required
2.2 Bookings and payment
Subject to credit approval, agreement with the CSC TRAINING and suitability to the offering, in-house courses can be booked with an order number or formal letter to proceed. Invoices for the Course Fees will be submitted in Pounds Sterling, no later than fourteen days prior to course delivery. Payment terms are strictly no later than 30 days from the date of the Invoice.
The company reserves the right to charge interest on any sums remaining un paid at the expiry of the period stated above, such interest accruing from day to day at the rate of 3% (three per cent) per annum above the rate chargeable to the Company by its principal bank in the United Kingdom.
2.3 Cancellation & Refunds
Cancellation, substitutions and/or reschedule requests must be received by email. You are responsible for ensuring that CSC TRAINING receives your written request. The CSC TRAINING will reply with a written acknowledgement within 3 working days. Substitutions of attendee may be made up to 24 hours pre-registration.
Generally refunds will be made for cancellations received, in writing, at least 10 working days prior to the relevant course date; such cancellations will be subject to a 20% administration charge. No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees. Specific courses may have longer cancellation periods and the delegates are therefore advised to review the specific cancellation periods detailed for each course as these do vary. In the event of any ambiguity or inconsistency between these cancellation terms and specific course cancellation terms the longer cancellation periods and amounts will apply.
Generally rescheduling is allowed on a two time basis only, if received in writing at least 10 working days prior to the relevant course date with no further rescheduling permitted. If you do not attend a seminar within 12 months from the original seminar, the entire course fee will be forfeited. In line with the above specific courses may have a differing rescheduling policy and the delegates are therefore advised to check the rescheduling policy for the specific course for any deviations. In the event of any ambiguity or inconsistency between these rescheduling terms and specific course rescheduling terms the rescheduling terms of the specific course shall apply.
3.0 COMPLAINTS POLICY
CSC TRAINING is committed to providing exceptional customer service. Whilst every effort is taken to provide exceptional customer service, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. A complaints procedure has been set up for people who feel dissatisfied with the service. You have a right to complain and have it investigated. CSC Training aims to learn from any mistakes and the complaints procedure is seen as very important in the continuous improvement cycle.
3.1 How to Complain
Firstly, raise your complaint with the member of staff, or course speaker, responsible for the service for which you are complaining about. If the matter is not resolved, promptly or fully, by them, the Training Coordinator will become involved to work with you and the individual to reach a satisfactory resolution. If you are not satisfied with how your complaint has been handled you may begin the formal complaint procedure. Details of this are set out below.
Please contact enquiries@constructionstudycentre.co.uk and request a copy of Complaints Form CSC/QMS/2.3/FORM1, please complete this and return it to lisa.Pateman@costain.com.
The complaint procedure will then:
- CSC TRAINING will send you an email or letter acknowledging receipt of your complaint within three working days of receiving it.
- The appropriate Training Coordinator will then investigate your complaint.
- The Training Coordinator will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.
- At this stage, if you are still not satisfied, you should contact us again and we will arrange for the General Manager to review the decision.
- The CSC TRAINING will contact you within 14 working days of receiving your request for a review, confirming the final decision on your complaint and explaining our reasons.
If CSC TRAINING has to change any of the timescales above, we will let you know and explain why.
4.0 Privacy Statement
Personal data is processed in accordance with Data Protection Act and not sold to third parties.
Cookie Policy
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